Sports Performance Platform · Premium gym operating system

A gym that doesn't lose the member after week three.

The first ninety days are the entire game. The system handles trial → enrol → check-in → renewal — so coaches coach and the front desk stops chasing payments.

Inquiry Tracking
Built-in
WhatsApp Follow-ups
Built-in
Payment Workflow
Built-in
IronCore Fitness Club — Sports Performance Platform hero view
Working surface · Sports & Fitness

What's broken

Members sign up in January, vanish by March.

The economics of a gym depend on the second three months, not the first. Most floors win the install and lose the habit — because nobody at the desk is paid to chase it.

  1. 01

    Trials don't convert because nobody calls back.

    Walk-in trials are everywhere. A three-day pass with no follow-up converts at 12%. Same trial with a goal call and a return slot converts at 50%.

  2. 02

    Renewals are a phone-call panic.

    Quarterly plans expire, the front desk realises a week later, the member has already joined a closer floor.

  3. 03

    Programs are generic.

    Strength, fat-loss, sport-prep — all on the same wall poster. A real program is what makes a member stay; without it, they're paying for the AC.

How the system runs

Trial, consult, enrol, program, renew — on one rail.

Every inquiry rides the same rail; coaches and the front desk see the same picture. PR tracking, attendance, renewals — none of it depends on memory.

  1. 01
    Stage 01
    Inquiry
    Search / walk-in
  2. 02
    Stage 02
    Trial
    Free 3-day pass
  3. 03
    Stage 03
    Consult
    Coach goal-map
  4. 04
    Stage 04
    Enrol
    Plan + UPI
  5. 05
    Stage 05
    Program
    Weekly cadence
  6. 06
    Stage 06
    Track
    PR + attendance
  7. 07
    Stage 07
    Renew
    Auto-renew
Operational chain · v17 stages

Member journey

From walk-in to PT client.

  1. Step 01Walk-in

    Walks in

    Asks about the trial pass at the front desk.

  2. Step 02Trial

    Trials

    Three-day pass; coach maps a goal in 15 min.

  3. Step 03Plan

    Enrols

    Picks a plan; UPI auto-renew on; locker assigned.

  4. Step 04Floor

    Trains

    Weekly check-ins, PR logged, attendance counted.

  5. Step 05Retainer

    Renews

    Quarter-end prompt with PT add-on offer.

What the member experiences. What the floor system silently handles.

Operational flow

What runs while the floor is full.

The desk is busy by 6 AM. The system handles the things the desk shouldn't — reminders, missed sessions, expiring plans.

  1. 05:30

    Today's PT roster

    Each PT sees the day's clients, last session notes, last PR, next program block.

  2. 14:00

    Missed-session sweep

    Members who've missed three sessions in seven days get a nudge from their coach — not a generic SMS.

  3. 18:00

    Renewal pipeline

    Plans expiring in the next 14 days surface for a counter-side offer with a PT bundle.

  4. Sun PM

    Owner weekly

    Trial conversion, retention by cohort, PT attach rate, footfall by hour — for next week's staffing.

Member experience

The gym, on the phone the member already trains with.

Program, weekly schedule, PRs, expiring plan, next class — all on a WhatsApp thread under the gym's number, with the coach a tap away.

9:41

Today

Push day · Coach Karan

Live

Squat 5×5

Now

Last PR: 110kg · target 112.5

Bench 4×6

Note

Form-cue: scapular set

Plan

Renew

Expires in 12 days

PT slot

Offer

Sat 7 AM · 1 left

Talk to Coach

Owner dashboard

The four numbers a gym owner runs on.

Trial conversion, retention by cohort, PT attach rate, collections — visible by Monday morning, every Monday.

IronCore · Gym OS

Today · Noida Sector 18

+8%

47%

Trial → Member

+11%

₹14.8L

May collections

-2.1%

9.4%

90-day churn

Recent inquiries

Auto-routed from WhatsApp
  • YK

    Yash Khurana

    Won

    +91 98XXX 41209 · Noida · via Walk-in

    ₹18,000

    12m ago

  • PJ

    Pooja Jain

    New

    +91 99XXX 87715 · Ghaziabad · via Website

    ₹9,500

    28m ago

  • AM

    Aditya Mehta

    Contacted

    +91 91XXX 70422 · Delhi · via Referral

    ₹24,000

    1h ago

  • KB

    Karan Bhatia

    Won

    +91 70XXX 33914 · Noida · via WhatsApp

    ₹12,000

    2h ago

WhatsApp workflow

Replies a gym desk shouldn't have to type.

Trial requests, plan renewals, PT bookings — the system handles them; the desk handles the people standing in front of it.

  1. Trial request

    Want to check out the gym, do you have a trial?
    Yes — 3-day pass, no card. Tap below to lock a 15-min goal call with Coach Karan, and your first session today at 6 PM.
  2. Missed-session nudge

    (automated)
    Hey Yash — Coach Karan noticed you've missed three sessions this week. Anything we can adjust in the program? Reply 'call' and he'll ring in the next hour.
  3. Renewal

    (automated, 14 days before plan expiry)
    Your plan expires June 12. Renew before June 5 to lock the May rate (₹4,500/mo) and add 4 PT sessions free. UPI link below.

Member CRM

Every member, a program.

Each row is plan + program + last session + PR + next-touch. The desk sees the same picture the coach does.

  • Yash Khurana

    +91 98XXX 41209 · Noida

    Strength · PT

    Trial → 6-mo · Karan

    Won
  • Pooja Jain

    +91 99XXX 87715 · Ghaziabad

    Fat-loss

    Day 4 — needs PT check-in

    Trial
  • Aditya Mehta

    +91 91XXX 70422 · Delhi

    Sport-prep

    Renew Q2 · cricket trial

    Booked
  • Karan Bhatia

    +91 70XXX 33914 · Noida

    Returning

    Reactivated after 4 mo

    Contacted

What this unlocks

What the floor feels like after one quarter.

None of these are features. They are what changes about the floor when the system runs underneath it.

  • Trials convert because someone always follows up.

    The 'call them back' job stops being a person's memory; it's a system event with a 24-hour clock.

  • PT becomes a real revenue line.

    When attach is built into the renewal flow, PT stops being a hustle and starts being a feature.

  • Members stay because the program adapts.

    Missed sessions, plateauing PRs, dropped attendance — the system flags them before the member quits.

  • Owners run by cohort, not by anecdote.

    Retention by cohort, by coach, by plan — visible every week, in plain numbers.

Integrations

Stitched into the gym's existing stack.

UPI mandates, approved WhatsApp replies, biometric attendance, supplement add-ons — wired into one rail.

  • Razorpay + UPI Autopay

    Plans, renewals, PT add-ons

  • WhatsApp Business API

    Trial, renewal, missed-session

  • Biometric attendance

    Auto-streak + missed-session triggers

  • Program engine

    Block periodisation, PR tracking

  • Cohort retention

    Joined-month cohorts by plan, coach

  • Supplement upsell

    In-app whey, creatine, ORS add-ons

Before you build

The honest answers owners ask for first.

The questions worth asking before anyone builds anything — about what you own, what it costs in year two, and who answers when it matters. Yours not here? Ask directly.

Ask on WhatsApp

The website is the front door — the part the member sees. What keeps the gym full is everything behind it: the trial that gets a callback, the renewal that surfaces before it lapses, the missed-session nudge from the coach. We build that operating layer; the site is one surface of it, not the point of it.

What this could be for you

Stop losing the member after week three.

Tell us how the gym runs today — trial flow, plan structure, PT cadence. We'll map what the floor could feel like with a system underneath it.